Return and Refund Policy

 

At erutical we want you to feel confident when shopping with us. If you receive a product that qualifies for return, replacement, or refund under this Policy, please contact us within the applicable timeframe.

1. Return Eligibility

To be eligible for a return, a product generally must:

• Be returned within 7days of delivery

• Be unused and in its original condition

• Include original packaging, tags, accessories, manuals, and other included items where applicable

• Not show signs of damage caused after delivery or misuse

• Meet any product-specific return requirements displayed on the product page

Some products may have different return conditions because of their nature.

2. How to Request a Return

To request a return, contact us at erutical@gmail.com with:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs or videos where relevant

We will review the request and provide instructions if the return is eligible.

Please do not send a product back without receiving return instructions from us.

3. Refund Process

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be initiated within 7 days

The actual time for the funds to appear in your account may depend on your bank, card issuer, payment gateway, or original payment method.

Where applicable, refunds will generally be made to the original payment method unless another method is legally permitted and agreed upon.

4. Exchanges

Where available, we may offer an exchange for an eligible product instead of a refund.

Exchange availability may depend on stock, product type, size, colour, and other applicable conditions.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at erutical@gmail.comas soon as possible, preferably within 7 days of delivery.

Please provide photographs or videos showing the issue and retain the original packaging until we advise you otherwise.

Depending on the circumstances and applicable law, w

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at erutical@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at erutical@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at erutical@gmail.com.

e may offer a replacement, exchange, repair, or refund.

6. Non-Returnable Products

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

• Products specifically identified as non-returnable

• Personalized or customized products

• Products that cannot be returned for hygiene or safety reasons after opening or use

• Products damaged through misuse or improper handling

• Products that are missing required components or accessories due to customer handling

Any applicable exclusions will be communicated on the relevant product page or at the time of purchase.

7. Return Shipping Costs

For eligible returns due to a defective, damaged, incorrect, or materially misdescribed product, erutical will handle return shipping according to the applicable return process.

For returns based on a change of mind, size preference, or other customer-requested reason, return shipping costs may be [PAID BY THE CUSTOMER / FREE / DEDUCTED FROM THE REFUND], subject to the conditions displayed for the relevant product.

8. Refund Deductions

Where permitted by applicable law and disclosed in advance, certain shipping, handling, or other charges may not be refundable.

We will not use this Policy to remove any consumer rights that cannot legally be excluded.

9. Failed or Rejected Returns

If a returned product does not meet the applicable eligibility requirements, we may reject the return or contact you regarding available options.

10. Contact Us

For returns, exchanges, damaged products, or refund questions

erutical

Email: erutical@gmail.com

Please include your order number in your communication so that we can assist you efficiently.