Terms of service
Terms of Service
Welcome to Erutical. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.
1. Account Terms
You may be required to provide accurate information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account information and for activity carried out through your account.
We reserve the right to refuse or cancel accounts or orders where permitted by law, including where we reasonably suspect fraud, unauthorized activity, misuse of the website, or violation of these Terms.
2. Pricing and Payment
All product prices displayed on our website are in Indian Rupees unless otherwise stated.
Prices, offers, discounts, and availability may change without prior notice. Applicable taxes, delivery charges, or other charges will be displayed or communicated as required.
Payments may be processed through third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
3. Product Descriptions
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, and other information are accurate.
However, minor variations may occur, particularly because of screen settings, manufacturing differences, packaging changes, or supplier updates.
If a product received by you is materially different from its description or is defective, please contact us according to our Return and Refund Policy.
4. Order Acceptance
Placing an order constitutes a request to purchase a product. An order is not necessarily accepted until we confirm it.
We may cancel or refuse an order where permitted by law, including because of product availability, pricing or listing errors, suspected fraud, payment problems, or other legitimate reasons.
If we cancel an order after payment has been received, we will process the applicable refund through the appropriate payment method or process.
5. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Estimated delivery times are provided for guidance and may be affected by courier operations, weather, public holidays, remote locations, strikes, regulatory restrictions, incorrect addresses, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate shipping address and contact information.
6. Returns and Refunds
Returns, exchanges, replacements, and refunds are governed by our Return and Refund Policy.
Certain products may be non-returnable because of their nature, hygiene requirements, customization, or other reasons disclosed on the product page or applicable policy.
7. Prohibited Uses
You agree not to use our website:
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For unlawful purposes
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To commit fraud or facilitate fraudulent transactions
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To interfere with website security or functionality
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To attempt unauthorized access to our systems
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To distribute malicious software
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To collect or misuse another person's information
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To infringe intellectual property or other legal rights
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To engage in activity that could damage our website, business, or customers
8. Intellectual Property
Unless otherwise stated, website content including logos, brand names, text, graphics, photographs, designs, and other materials belongs to or is licensed to erutical and may not be copied, reproduced, modified, or distributed without appropriate permission.
9. Limitation of Liability
To the extent permitted by applicable law, [erutical] will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products.
Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted under applicable Indian law, including statutory consumer rights.
10. Force Majeure
We will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, governmental actions, transportation disruptions, strikes, technical failures, or other extraordinary events.
11. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and other mandatory legal requirements, disputes relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at [CITY, STATE, INDIA].
12. Changes to These Terms
We may update these Terms from time to time. Changes will become effective when posted on this page unless otherwise stated.